TOUR INFORMATION

FREQUENTLY ASKED QUESTIONS

Can I use miles for my flight(s)?

No, unfortunately, airlines do not allow points to be used for group reservations. However, if you opt to book your own flight, you are welcome to use your points that way.

Can I book my own flight?

You can book your own flight, as long as you let us know 120 days before the flight! If you wait to tell us, we may book you a flight with the group that cannot be refunded. Please try to time your arrival and departure near the groups’. If your flight schedule varies from the group, you will be responsible for your own ground transportation to and from the airport.

When will I receive my group flight reservation?

This varies depending on the airline being flown. The earliest possible is generally about 6 weeks from the trip start date, but it can be as little as 3 weeks out.

Where do I find my group flight reservation?

All information is located in your resource folder. If physical e-tickets have been issued by the airline, they will be grouped together in a sub-folder. If your booking was made with just an e-ticket number or booking reference, you will be able to find your details on the “Flight Reservation Sheet”

Can I choose my seat on the group flight?

Generally, no. Seats are normally placed in a block together. Once you have received your flight reservation, you can try to change your seat on the airline’s website. If you need special arrangements for an injury, illness, or disability, please let us know with as much notice as possible so we can work with the airline to ensure adequate accommodations can be made.

If I want to upgrade my seat, is it possible? How would I select that option?

Please contact [email protected] with your request and we will get back to you with information on how to proceed with a seat upgrade.

Where am I staying?

Accommodation info is located on the itinerary in your resource folder. This information is normally finalized around 45 days prior to departure.

My child is a minor and will be traveling without a parent/legal guardian. How can I make sure they'll be prepared to travel alone?

Resource folders and tour leader contact information will be made available to parents of minors traveling independently.

I have a food allergy and/or dietary restriction I didn't let you know about when I signed up! What do I do?

If you need to let us know about a recently diagnosed or forgotten food allergy and/or dietary restriction, please submit the form below within 30 days of trip departure.

Dietary Requirments Submission Form

If there’s an activity on the itinerary that I am unable to participate in, can I opt out?

Navigo will accommodate guests whose disabilities, injuries, illnesses, or ages prevent them from safely and comfortably participating in group activities such as bike tours, ziplining, and rafting. Please notify us via email at [email protected] 180 days in advance of your trip departure so we can have adequate time to work with you on a suitable alternative.

Do I need a passport to travel?

Yes, you do for all international travel.

Do I need to renew my passport?

Your passport should have an expiration date of at least 1 year after your return date.

Do I need a visa to travel to our groups’ destinations?

Unless otherwise indicated, if you hold a US passport, you will not need a visa to enter any of the countries you are traveling to on your group trip.

I didn’t submit my passport information when I registered because I didn’t have my passport in front of me or it hadn't arrived yet. How do I submit my passport information now?

Passport information must be submitted to Navigo no later than 110 days from departure. Failure to submit passport information may lead to issues with your flight and/or other group reservations. It is your responsibility to submit passport information to Navigo on time. 

Submit Passport Information Here

If I have a non-US passport and am not sure if I need a visa, how do I find out?

Each situation depends on what passport you hold and what country(ies) you are visiting. You are responsible for obtaining any visas or additional travel documentation required by the countries you will be traveling to. Many countries require certain documents, including itineraries, to get a visa; we would be happy to provide these to you, as needed. If you have further questions, please contact us at [email protected]

When will my payments be due?

Generally, a $300 deposit is due within 14 days of signing-up. The final payment is normally due 60-90 days prior to the trip departure date. The remaining 1-3 payments will be distributed in between.

Please refer to your account for the set due dates for your specific trip.

Using your WeTravel account

When making a payment, you will need to sign in to your WeTravel account. You can do that here at wetravel.com.

Making your payment

Once you are logged in, under the My Trips section, you can manage your booking to make payment. On the right side of the screen, you will be able to pay installments as well as view your payment plan to see when upcoming payments are due.

Email reminders

You should also be receiving emails from Navigo, prompting you to pay with a pay balance due button. By clicking and following that link, you will be sent to the same page you would be by logging in and doing the above steps.

Payment by check

Payment by mail/check is fine for payment as well. Please make sure to include the participant name in the memo or note with the check and mail to the following address: Navigo Tours, 26 Technology Way, Nashua, NH 03060

Additional questions/help

If you are registered for a trip, and are not receiving emails or able to log into your account, feel free to reach out to us at [email protected] and we can ensure your account is set up correctly and that you are receiving all contact from us.

Has Navigo implemented any COVID-19 policies?

Yes! The health, wellbeing, and enjoyment of our guests, team members, and all the people our teams interact with in their destination is our highest priority.

-All partners (airline, hotel, bus, restaurant, and activity) must have an adequate COVID plan specific to their business type.

-Hotel roommates can only consist of family members, teammates, or a dedicated travel partner.

-Roommates can not change throughout the tour.

-All travelers will be required to complete a health declaration

-All guests will be required to wear masks where social distancing cannot be maintained as well as when indoors, on our private bus, on public transport, or when interacting with a local partner (tour guide, activity instructor, and pre/post-game interaction with the competition)

-Complete adherence to any local COVID regulations

What happens if an outbreak occurs where we are supposed to travel to?

If international travel restrictions are imposed or flights are canceled, there is a good possibility that the entire tour would be postponed until it is safe to travel. 

If an outbreak is ongoing, but travel is still permitted, Navigo will work in good faith to request vendor refunds or future credits in the event that cancellation is necessary.

In an effort to help mitigate guests’ potential financial impacts, we are encouraging all guests to strongly consider protecting themselves and their travel companions by purchasing Cancel For Any Reason trip insurance through our partner, Travel Insured International.

Up to 48 hours before departure, with Cancel For Any Reason trip protection, you can cancel your trip due to a COVID outbreak or, as the name implies, for any other reason! Eligible plans allow guests to recoup 75% of the non-refundable trip costs. For most of our travelers, the average policy is only $121 per person. Click here for details!

I can no longer go on a trip. How do I cancel?

Notice of cancellation must be in writing (email or US mail) and will only be accepted from the customer, their legal guardian, or the group administrator. Notice of cancellation must be sent to Navigo and must include the name(s) of the customers canceling.

How will my refund amount be handled?

Our cancellation fee schedule is as follows:

 

(i) 150 days or more prior to tour departure: Full refund less non-refundable deposit, and all non-refundable fees, deposits or bookings made in good faith on the guest’s behalf. 

 

(ii) 110 to 149 days prior to tour departure: Full refund less non-refundable deposit, all non-refundable fees, deposits or bookings made in good faith on the guest’s behalf, and a $500 cancellation fee. 

 

(iii) 45 to 109 days prior to tour departure: Full refund less non-refundable deposit, all non-refundable fees, deposits or bookings made in good faith on the guest’s behalf, and 50% of the total tour price. 

 

(iv) 44 days or less prior to tour departure: No refund will be issued.

Flights

Can I use miles for my flight(s)?

No, unfortunately, airlines do not allow points to be used for group reservations. However, if you opt to book your own flight, you are welcome to use your points that way.

Can I book my own flight?

You can book your own flight, as long as you let us know 120 days before the flight! If you wait to tell us, we may book you a flight with the group that cannot be refunded. Please try to time your arrival and departure near the groups’. If your flight schedule varies from the group, you will be responsible for your own ground transportation to and from the airport.

When will I receive my group flight reservation?

This varies depending on the airline being flown. The earliest possible is generally about 6 weeks from the trip start date, but it can be as little as 3 weeks out.

Where do I find my group flight reservation?

All information is located in your resource folder. If physical e-tickets have been issued by the airline, they will be grouped together in a sub-folder. If your booking was made with just an e-ticket number or booking reference, you will be able to find your details on the “Flight Reservation Sheet”

Can I choose my seat on the group flight?

Generally, no. Seats are normally placed in a block together. Once you have received your flight reservation, you can try to change your seat on the airline’s website. If you need special arrangements for an injury, illness, or disability, please let us know with as much notice as possible so we can work with the airline to ensure adequate accommodations can be made.

If I want to upgrade my seat, is it possible? How would I select that option?

Please contact [email protected] with your request and we will get back to you with information on how to proceed with a seat upgrade.
General Information

Where am I staying?

Accommodation info is located on the itinerary in your resource folder. This information is normally finalized around 45 days prior to departure.

My child is a minor and will be traveling without a parent/legal guardian. How can I make sure they'll be prepared to travel alone?

Resource folders and tour leader contact information will be made available to parents of minors traveling independently.

I have a food allergy and/or dietary restriction I didn't let you know about when I signed up! What do I do?

If you need to let us know about a recently diagnosed or forgotten food allergy and/or dietary restriction, please submit the form below within 30 days of trip departure.

Dietary Requirments Submission Form

If there’s an activity on the itinerary that I am unable to participate in, can I opt out?

Navigo will accommodate guests whose disabilities, injuries, illnesses, or ages prevent them from safely and comfortably participating in group activities such as bike tours, ziplining, and rafting. Please notify us via email at [email protected] 180 days in advance of your trip departure so we can have adequate time to work with you on a suitable alternative.
Passport & Visas

Do I need a passport to travel?

Yes, you do for all international travel.

Do I need to renew my passport?

Your passport should have an expiration date of at least 1 year after your return date.

Do I need a visa to travel to our groups’ destinations?

Unless otherwise indicated, if you hold a US passport, you will not need a visa to enter any of the countries you are traveling to on your group trip.

I didn’t submit my passport information when I registered because I didn’t have my passport in front of me or it hadn't arrived yet. How do I submit my passport information now?

Passport information must be submitted to Navigo no later than 110 days from departure. Failure to submit passport information may lead to issues with your flight and/or other group reservations. It is your responsibility to submit passport information to Navigo on time. 

Submit Passport Information Here

If I have a non-US passport and am not sure if I need a visa, how do I find out?

Each situation depends on what passport you hold and what country(ies) you are visiting. You are responsible for obtaining any visas or additional travel documentation required by the countries you will be traveling to. Many countries require certain documents, including itineraries, to get a visa; we would be happy to provide these to you, as needed. If you have further questions, please contact us at [email protected]
Payments & WeTravel

When will my payments be due?

Generally, a $300 deposit is due within 14 days of signing-up. The final payment is normally due 60-90 days prior to the trip departure date. The remaining 1-3 payments will be distributed in between.

Please refer to your account for the set due dates for your specific trip.

Using your WeTravel account

When making a payment, you will need to sign in to your WeTravel account. You can do that here at wetravel.com.

Making your payment

Once you are logged in, under the My Trips section, you can manage your booking to make payment. On the right side of the screen, you will be able to pay installments as well as view your payment plan to see when upcoming payments are due.

Email reminders

You should also be receiving emails from Navigo, prompting you to pay with a pay balance due button. By clicking and following that link, you will be sent to the same page you would be by logging in and doing the above steps.

Payment by check

Payment by mail/check is fine for payment as well. Please make sure to include the participant name in the memo or note with the check and mail to the following address: Navigo Tours, 26 Technology Way, Nashua, NH 03060

Additional questions/help

If you are registered for a trip, and are not receiving emails or able to log into your account, feel free to reach out to us at [email protected] and we can ensure your account is set up correctly and that you are receiving all contact from us.
COVID-19

Has Navigo implemented any COVID-19 policies?

Yes! The health, wellbeing, and enjoyment of our guests, team members, and all the people our teams interact with in their destination is our highest priority.

-All partners (airline, hotel, bus, restaurant, and activity) must have an adequate COVID plan specific to their business type.

-Hotel roommates can only consist of family members, teammates, or a dedicated travel partner.

-Roommates can not change throughout the tour.

-All travelers will be required to complete a health declaration

-All guests will be required to wear masks where social distancing cannot be maintained as well as when indoors, on our private bus, on public transport, or when interacting with a local partner (tour guide, activity instructor, and pre/post-game interaction with the competition)

-Complete adherence to any local COVID regulations

What happens if an outbreak occurs where we are supposed to travel to?

If international travel restrictions are imposed or flights are canceled, there is a good possibility that the entire tour would be postponed until it is safe to travel. 

If an outbreak is ongoing, but travel is still permitted, Navigo will work in good faith to request vendor refunds or future credits in the event that cancellation is necessary.

In an effort to help mitigate guests’ potential financial impacts, we are encouraging all guests to strongly consider protecting themselves and their travel companions by purchasing Cancel For Any Reason trip insurance through our partner, Travel Insured International.

Up to 48 hours before departure, with Cancel For Any Reason trip protection, you can cancel your trip due to a COVID outbreak or, as the name implies, for any other reason! Eligible plans allow guests to recoup 75% of the non-refundable trip costs. For most of our travelers, the average policy is only $121 per person. Click here for details!

Cancellation

I can no longer go on a trip. How do I cancel?

Notice of cancellation must be in writing (email or US mail) and will only be accepted from the customer, their legal guardian, or the group administrator. Notice of cancellation must be sent to Navigo and must include the name(s) of the customers canceling.

How will my refund amount be handled?

Our cancellation fee schedule is as follows:

 

(i) 150 days or more prior to tour departure: Full refund less non-refundable deposit, and all non-refundable fees, deposits or bookings made in good faith on the guest’s behalf. 

 

(ii) 110 to 149 days prior to tour departure: Full refund less non-refundable deposit, all non-refundable fees, deposits or bookings made in good faith on the guest’s behalf, and a $500 cancellation fee. 

 

(iii) 45 to 109 days prior to tour departure: Full refund less non-refundable deposit, all non-refundable fees, deposits or bookings made in good faith on the guest’s behalf, and 50% of the total tour price. 

 

(iv) 44 days or less prior to tour departure: No refund will be issued.

Slide 26 Technology Way
Nashua, NH 03060
1.855.NAVIGO.1
© 2021 Navigo Sports Tours, LLC. All Rights Reserved
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